About our returns & exchanges policy

1. Introduction

At Board Games Bangladesh, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return or exchange in accordance with the policy outlined below.

2. Eligibility for Returns & Exchanges

Items must be returned within 14 days of receipt. The product must be in its original packaging, unused, and in resalable condition. Proof of purchase is required for all returns and exchanges. Certain items, such as clearance products or personalized items, may not be eligible for return.

3. Return Process

To initiate a return, contact our customer service at "Contact us" page. Pack the item securely and include all original packaging and accessories. Ship the item to the address provided by our customer service team. Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Exchanges

If you wish to exchange an item, please contact us to arrange for a replacement. Exchanges are subject to product availability. If the exchanged item is of higher value, the price difference must be paid before the new item is shipped.

5. Refunds

Once your return is received and inspected, we will process your refund within 14 business days. Refunds will be issued to the original payment method. Shipping fees are non-refundable unless the return is due to an error on our part.

6. Damaged or Defective Items

If you receive a damaged or defective product, contact us immediately at "Contact us" page with photos of the issue. We will provide a replacement or a full refund at no additional cost.

7. Contact Us

If you have any questions about our Returns & Exchanges Policy, please reach out to us at "Contact us" page.